> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spinnable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Subscription

> Upgrade, downgrade, cancel, and monitor your Spinnable plan

## Overview

Your Spinnable subscription is flexible—upgrade immediately when you need more capacity, or downgrade/cancel at any time with no penalties.

## Upgrading Your Plan

### When to Upgrade

Consider upgrading when you:

* Consistently reach 80%+ of any plan limit
* Need more active workers for growing operations
* Require higher external message capacity
* Hit AI-capacity limits before month-end

<Tip>
  You can upgrade anytime, even mid-month. You'll only pay the prorated difference for the remaining days.
</Tip>

### How to Upgrade

<Steps>
  <Step title="Visit the Pricing Page">
    While logged in, go to [app.spinnable.ai/pricing](https://app.spinnable.ai/pricing)
  </Step>

  <Step title="Select Your New Plan">
    Click "Get started" on the plan you want to upgrade to
  </Step>

  <Step title="Confirm Prorated Payment">
    You'll see the prorated amount for the remaining days in your current billing cycle
  </Step>

  <Step title="Upgrade Takes Effect Immediately">
    Your new limits are active right away—workers can immediately use the increased capacity
  </Step>
</Steps>

### Prorated Billing Example

**Scenario:** You're on Basic ($50/month) and upgrade to Standard ($149/month) on day 15 of your 30-day billing cycle.

**You pay:**

* Credit for unused Basic days: -$25 (15 days × $50/30)
* Charge for Standard days: +$74.50 (15 days × $149/30)
* **Total due now: \$49.50**

Your next full month bills at \$149.

## Downgrading Your Plan

### How Downgrades Work

<Warning>
  Downgrades take effect at the start of your **next billing cycle**, not immediately.
</Warning>

This gives you time to:

* Adjust your worker configuration
* Put extra workers on holidays if needed
* Complete any tasks that require current plan limits

### How to Downgrade

<Steps>
  <Step title="Visit the Pricing Page">
    While logged in, go to [app.spinnable.ai/pricing](https://app.spinnable.ai/pricing)
  </Step>

  <Step title="Select Lower Plan">
    Click "Get started" on the plan you want to downgrade to
  </Step>

  <Step title="Confirm Next-Month Start">
    You'll see confirmation that the change takes effect on your next billing date
  </Step>

  <Step title="Prepare for New Limits">
    Continue using your current plan limits until the billing cycle ends
  </Step>
</Steps>

### What Happens When Downgrade Takes Effect

**Example: Standard (5 workers) → Basic (2 workers)**

On your next billing date:

1. If you have more than 2 active workers, the system will put workers on holidays to match your new limit
2. You'll need to manually choose which workers to keep active
3. All other limits (external messages, AI capacity, recurring tasks) reset to the new plan's limits

<Tip>
  Before downgrading, review which workers are most critical and ensure they'll fit within your new plan limits.
</Tip>

## Canceling Your Subscription

### How Cancellation Works

When you cancel:

* Your subscription remains active until the end of your current billing period
* You won't be charged for the next month
* Your workers remain fully functional until the subscription ends

<Note>
  There are no cancellation fees or penalties. Cancel anytime.
</Note>

### How to Cancel

Cancellation is handled through the Stripe billing portal, accessible directly from your billing settings.

<Steps>
  <Step title="Go to Billing Settings">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, and open the **Billing** tab
  </Step>

  <Step title="Open the Billing Portal">
    Click **Manage Billing & Payment** to open the Stripe billing portal
  </Step>

  <Step title="Cancel Your Subscription">
    In the billing portal, locate your subscription and select the option to cancel it
  </Step>

  <Step title="Confirm Cancellation">
    Follow the prompts to confirm — your access continues until the end of the current billing period
  </Step>

  <Step title="Receive Confirmation">
    You'll receive an email confirming your cancellation and the date your subscription ends
  </Step>
</Steps>

### What Happens After Cancellation

On your final subscription date:

* Your workers become inactive
* You lose access to the Spinnable platform
* Your data is retained for 30 days in case you want to reactivate

<Warning>
  After 30 days, your worker configurations, memories, and conversation history may be permanently deleted.
</Warning>

## Monitoring Your Usage

### Where to Check Usage

Access your usage dashboard at **Settings > Usage** in your account.

### What You'll See

<Accordion title="Active Workers">
  * Current active workers vs. your plan limit
  * List of active workers and workers on holidays
  * Quick toggle between Working and On Holidays
</Accordion>

<Accordion title="External Messages">
  * Messages sent this billing cycle
  * Percentage of monthly limit used
  * Days remaining until reset
</Accordion>

<Accordion title="AI Capacity">
  * Total AI capacity consumed this month
  * Percentage of AI capacity used
  * Estimated days until limit based on current usage rate
</Accordion>

<Accordion title="Recurring Tasks">
  * Active recurring tasks vs. plan limit
  * List of all scheduled recurring tasks
  * Option to delete tasks to free capacity
</Accordion>

### Usage Notifications

Your workers will proactively notify you when:

* You reach 80% of any limit
* You hit 100% of a limit
* You need to take action (like putting workers on holidays)

<Tip>
  Check your usage dashboard weekly to stay ahead of limits and avoid disruptions.
</Tip>

## Billing & Payments

### Billing Cycle

* **Billing frequency**: Monthly only (annual plans not currently available)
* **Billing date**: The same day each month when you first subscribed
* **Payment method**: Credit/debit card

### Updating Payment Information

<Steps>
  <Step title="Go to Billing Settings">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, and open the **Billing** tab
  </Step>

  <Step title="Update Payment Method">
    Click to add or update your credit card information
  </Step>

  <Step title="Save Changes">
    Your new payment method will be used for the next billing cycle
  </Step>
</Steps>

### Accessing Your Invoices

All your past invoices are available in the same place you manage your payment method.

<Steps>
  <Step title="Go to Billing Settings">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, and open the **Billing** tab
  </Step>

  <Step title="Open Manage Billing & Payment">
    Click **Manage Billing & Payment** to open the billing portal
  </Step>

  <Step title="View and Download Invoices">
    You'll find a complete list of all your past invoices. Click any invoice to view or download it as a PDF.
  </Step>
</Steps>

<Tip>
  Need a tax ID or company name on your invoices? See [Updating Fiscal Information on Invoices](#updating-fiscal-information-on-invoices) below.
</Tip>

### Updating Fiscal Information on Invoices

Need to add your company's tax ID (such as a NIF or VAT number), company name, or billing address to your invoices? You can update this directly from your billing settings.

<Steps>
  <Step title="Go to Billing Settings">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, and open the **Billing** tab
  </Step>

  <Step title="Click Update Payment Method">
    Open the payment method section—fiscal details are managed here alongside your payment information
  </Step>

  <Step title="Enter Your Fiscal Information">
    Fill in your company name, tax ID (NIF, VAT number, etc.), and billing address
  </Step>

  <Step title="Save Changes">
    Your updated fiscal information will automatically appear on all future invoices
  </Step>
</Steps>

<Note>
  Changes to fiscal information only apply to future invoices. Previously issued invoices are not updated retroactively.
</Note>

### Failed Payments

If a payment fails:

1. You'll receive an email notification
2. We'll retry the payment within 3-5 days
3. If payment continues to fail, your account may be suspended
4. Update your payment method to restore service

## Refund Policy

<Note>
  Spinnable operates on a monthly subscription with no refunds for partial months.
</Note>

**However:**

* You can cancel anytime and won't be charged next month
* Upgrades are prorated—you only pay for what you use
* No cancellation fees or penalties

If you experience technical issues or have concerns, contact support at [support contact page](/support/contact).

## Common Questions

<AccordionGroup>
  <Accordion title="Can I upgrade and downgrade multiple times?">
    Yes! You can upgrade anytime (immediate, prorated) and downgrade anytime (takes effect next month). There are no limits or penalties for changing plans.
  </Accordion>

  <Accordion title="What happens to my workers when I downgrade?">
    Workers exceeding your new plan limit go on holidays automatically. You'll need to manually choose which workers to keep active within your new limit.
  </Accordion>

  <Accordion title="Do limits reset when I upgrade mid-month?">
    Yes! When you upgrade, all limits immediately increase to your new plan's capacity. You don't have to wait until the next billing cycle.
  </Accordion>

  <Accordion title="Can I pause my subscription instead of canceling?">
    Not currently. You can cancel and resubscribe later, but your data is only retained for 30 days after cancellation.
  </Accordion>

  <Accordion title="Will I lose my workers' memory if I cancel?">
    Workers' configurations and memories are retained for 30 days after cancellation. Resubscribe within that window to restore everything.
  </Accordion>

  <Accordion title="How do I access my invoices?">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, open the **Billing** tab, and click **Manage Billing & Payment**. You'll find all your past invoices there, available to view and download as PDFs.
  </Accordion>

  <Accordion title="How do I add a tax ID or company name to my invoices?">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, open the **Billing** tab, and click **Update Payment Method**. You can enter your company name, tax ID (NIF, VAT, etc.), and billing address there. Changes apply automatically to all future invoices.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Click your profile avatar in the bottom-left corner of the sidebar, select **Settings**, open the **Billing** tab, and click **Manage Billing & Payment** to open the Stripe billing portal. From there, you can cancel your subscription directly. Your access continues until the end of your current billing period.
  </Accordion>
</AccordionGroup>

## Need Help?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="life-ring" href="/support/contact">
    Questions about billing or plan changes? Reach out to our team.
  </Card>

  <Card title="View Usage Limits" icon="chart-line" href="/account/usage-limits">
    Learn more about what each plan limit means
  </Card>
</CardGroup>