> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spinnable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Customer support and helpdesk software

# Freshdesk

**Categorizes tickets, suggests knowledge-base articles, automates satisfaction surveys.**

***

## What Your Workers Can Do

Workers can manage your Freshdesk helpdesk by creating tickets, categorizing issues, updating statuses, and organizing customer support workflows.

**Popular use cases:**

* Create and categorize support tickets
* Update ticket status and priority
* Assign tickets to agents
* Search and filter tickets
* Track resolution metrics
* Suggest knowledge base articles

***

## Authentication

**Type:** OAuth 2.0

Sign in with your Freshdesk account—Spinnable receives a secure access token.

***

## Supported Actions

| Action             | What it does                 | Notes      |
| ------------------ | ---------------------------- | ---------- |
| `create_ticket`    | Create new tickets           |            |
| `update_ticket`    | Update ticket details        | Idempotent |
| `view_ticket`      | Get ticket information       | Read-only  |
| `list_all_tickets` | Get all tickets with filters | Read-only  |
| `get_tickets`      | Search tickets               | Read-only  |

***

## Example Workflows

**Auto-categorize tickets**

```
"When new tickets are created, automatically categorize them as 'Technical', 'Billing', or 'General' based on keywords in the description"
```

**Ticket triage**

```
"Every morning, show me all new tickets from the last 24 hours sorted by priority. Flag any that mention 'urgent' or 'critical'"
```

**Knowledge base suggestions**

```
"For each new ticket about password resets, reply with a link to our password reset guide from the knowledge base"
```

***

## Related Tools

* [Zendesk](/tools/zendesk) - Alternative support platform
* [Intercom](/tools/intercom) - Customer messaging
* [Gmail](/tools/gmail-read) - Support email integration