> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spinnable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Customer messaging and engagement platform

# Intercom

**Handles live-chat triage, triggers onboarding messages, extracts user-feedback insights.**

***

## What Your Workers Can Do

Workers can manage your Intercom customer conversations, coordinate with your support team, and help with customer engagement workflows.

**Popular use cases:**

* Monitor customer conversations
* Triage incoming messages
* Track customer engagement
* Coordinate support handoffs
* Extract customer feedback
* Trigger automated messages

***

## Authentication

**Type:** OAuth 2.0

Sign in with your Intercom account—Spinnable receives a secure access token.

***

## Example Workflows

**Live chat monitoring**

```
"Monitor incoming Intercom messages. If anyone asks about pricing or enterprise plans, notify me immediately"
```

**Customer feedback collection**

```
"Review conversations from the last week and compile a list of all feature requests or product feedback mentioned by customers"
```

**Support triage**

```
"Tag incoming messages as 'Sales', 'Support', or 'Feedback' based on the content and assign them to the appropriate team"
```

***

## Related Tools

* [Zendesk](/tools/zendesk) - Ticketing system
* [Freshdesk](/tools/freshdesk) - Alternative support tool
* [HubSpot](/tools/hubspot) - CRM integration