> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spinnable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Customer support and ticketing system

# Zendesk

**Creates and assigns tickets, drafts replies, escalates SLAs, compiles CSAT insights.**

***

## What Your Workers Can Do

Workers can manage your Zendesk support tickets by creating new tickets, updating existing ones, organizing support workflows, and tracking customer satisfaction.

**Popular use cases:**

* Create support tickets from emails or forms
* Update ticket status and priority
* Assign tickets to team members
* Track ticket resolution times
* Monitor customer satisfaction
* Generate support reports

***

## Authentication

**Type:** OAuth 2.0

Sign in with your Zendesk account—Spinnable receives a secure access token.

***

## Supported Actions

| Action                  | What it does                  | Notes          |
| ----------------------- | ----------------------------- | -------------- |
| `create_ticket`         | Create new support tickets    |                |
| `get_ticket`            | Retrieve ticket details       | Read-only      |
| `update_organization`   | Update customer organizations |                |
| `delete_ticket`         | Delete tickets                | ⚠️ Destructive |
| `get_all_organizations` | List all organizations        | Read-only      |

<Warning>
  **Destructive action available:** Deleting tickets is permanent.
</Warning>

***

## Example Workflows

**Create ticket from email**

```
"When customers email support@company.com, create a Zendesk ticket with their message and tag it based on the subject (billing, technical, or general)"
```

**SLA monitoring**

```
"Every hour, check for tickets marked 'High Priority' that are approaching their SLA deadline and notify me"
```

**Customer satisfaction report**

```
"Generate a weekly report: How many tickets were resolved, average resolution time, and customer satisfaction scores"
```

***

## Related Tools

* [Freshdesk](/tools/freshdesk) - Alternative support platform
* [Gmail](/tools/gmail-read) - Monitor support emails
* [Slack](/tools/slack) - Support team notifications