Skip to main content
All billing happens in Settings > Workspace > Billing. Only Owners and Admins can see this page. If you belong to more than one workspace, switch to the right one first. See Workspaces for roles.

​
Your plan badge

Next to your plan name you’ll see one of these badges:

​
Change your plan

1

Select Change plan

In Settings > Workspace > Billing, select Change plan.
2

Choose Starter or Business

For Business, set how many workers and credits you need.
3

Confirm

Check the new price, then confirm.

​
Buy a top-up

A top-up is a one-off purchase of 1,000 credits for $30, valid for 12 months. It doesn’t change your monthly bill and is available on Business only.
1

Select Buy top-up

Or select Add credits, if you’re running low.
2

Choose how many packs

Each pack adds 1,000 credits.
3

Pay

Check the total, then select Continue to payment.

​
Downgrade or cancel

  • Downgrade: use Change plan. You’ll see the new price and when it starts before you confirm.
  • Cancel: use Open Stripe portal. Your badge changes to Ending and the plan runs until the date shown.

​
FAQ

If you use Spinnable on your own, you’re moved to a workspace automatically. If your colleagues ended up in separate workspaces, contact support and we’ll bring you together. To move to the new plans, select See plans.
Check that you’re in the right workspace and that you’re an Owner or Admin. If you still can’t see it, contact support. Don’t include card numbers in your message.