Overview
Your Spinnable subscription is flexible—upgrade immediately when you need more capacity, or downgrade/cancel at any time with no penalties.Upgrading Your Plan
When to Upgrade
Consider upgrading when you:- Consistently reach 80%+ of any plan limit
- Need more active workers for growing operations
- Require higher external message capacity
- Hit AI-capacity limits before month-end
How to Upgrade
1
Visit the Pricing Page
While logged in, go to app.spinnable.ai/pricing
2
Select Your New Plan
Click “Get started” on the plan you want to upgrade to
3
Confirm Prorated Payment
You’ll see the prorated amount for the remaining days in your current billing cycle
4
Upgrade Takes Effect Immediately
Your new limits are active right away—workers can immediately use the increased capacity
Prorated Billing Example
Scenario: You’re on Basic (149/month) on day 15 of your 30-day billing cycle. You pay:- Credit for unused Basic days: -50/30)
- Charge for Standard days: +149/30)
- Total due now: $49.50
Downgrading Your Plan
How Downgrades Work
This gives you time to:- Adjust your worker configuration
- Put extra workers on holidays if needed
- Complete any tasks that require current plan limits
How to Downgrade
1
Visit the Pricing Page
While logged in, go to app.spinnable.ai/pricing
2
Select Lower Plan
Click “Get started” on the plan you want to downgrade to
3
Confirm Next-Month Start
You’ll see confirmation that the change takes effect on your next billing date
4
Prepare for New Limits
Continue using your current plan limits until the billing cycle ends
What Happens When Downgrade Takes Effect
Example: Standard (5 workers) → Basic (2 workers) On your next billing date:- If you have more than 2 active workers, the system will put workers on holidays to match your new limit
- You’ll need to manually choose which workers to keep active
- All other limits (external messages, AI capacity, recurring tasks) reset to the new plan’s limits
Canceling Your Subscription
How Cancellation Works
When you cancel:- Your subscription remains active until the end of your current billing period
- You won’t be charged for the next month
- Your workers remain fully functional until the subscription ends
There are no cancellation fees or penalties. Cancel anytime.
How to Cancel
Cancellation is handled through the Stripe billing portal, accessible directly from your billing settings.1
Go to Billing Settings
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, and open the Billing tab
2
Open the Billing Portal
Click Manage Billing & Payment to open the Stripe billing portal
3
Cancel Your Subscription
In the billing portal, locate your subscription and select the option to cancel it
4
Confirm Cancellation
Follow the prompts to confirm — your access continues until the end of the current billing period
5
Receive Confirmation
You’ll receive an email confirming your cancellation and the date your subscription ends
What Happens After Cancellation
On your final subscription date:- Your workers become inactive
- You lose access to the Spinnable platform
- Your data is retained for 30 days in case you want to reactivate
Monitoring Your Usage
Where to Check Usage
Access your usage dashboard at Settings > Usage in your account.What You’ll See
Active Workers
Active Workers
- Current active workers vs. your plan limit
- List of active workers and workers on holidays
- Quick toggle between Working and On Holidays
External Messages
External Messages
- Messages sent this billing cycle
- Percentage of monthly limit used
- Days remaining until reset
AI Capacity
AI Capacity
- Total AI capacity consumed this month
- Percentage of AI capacity used
- Estimated days until limit based on current usage rate
Recurring Tasks
Recurring Tasks
- Active recurring tasks vs. plan limit
- List of all scheduled recurring tasks
- Option to delete tasks to free capacity
Usage Notifications
Your workers will proactively notify you when:- You reach 80% of any limit
- You hit 100% of a limit
- You need to take action (like putting workers on holidays)
Billing & Payments
Billing Cycle
- Billing frequency: Monthly only (annual plans not currently available)
- Billing date: The same day each month when you first subscribed
- Payment method: Credit/debit card
Updating Payment Information
1
Go to Billing Settings
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, and open the Billing tab
2
Update Payment Method
Click to add or update your credit card information
3
Save Changes
Your new payment method will be used for the next billing cycle
Accessing Your Invoices
All your past invoices are available in the same place you manage your payment method.1
Go to Billing Settings
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, and open the Billing tab
2
Open Manage Billing & Payment
Click Manage Billing & Payment to open the billing portal
3
View and Download Invoices
You’ll find a complete list of all your past invoices. Click any invoice to view or download it as a PDF.
Updating Fiscal Information on Invoices
Need to add your company’s tax ID (such as a NIF or VAT number), company name, or billing address to your invoices? You can update this directly from your billing settings.1
Go to Billing Settings
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, and open the Billing tab
2
Click Update Payment Method
Open the payment method section—fiscal details are managed here alongside your payment information
3
Enter Your Fiscal Information
Fill in your company name, tax ID (NIF, VAT number, etc.), and billing address
4
Save Changes
Your updated fiscal information will automatically appear on all future invoices
Changes to fiscal information only apply to future invoices. Previously issued invoices are not updated retroactively.
Failed Payments
If a payment fails:- You’ll receive an email notification
- We’ll retry the payment within 3-5 days
- If payment continues to fail, your account may be suspended
- Update your payment method to restore service
Refund Policy
Spinnable operates on a monthly subscription with no refunds for partial months.
- You can cancel anytime and won’t be charged next month
- Upgrades are prorated—you only pay for what you use
- No cancellation fees or penalties
Common Questions
Can I upgrade and downgrade multiple times?
Can I upgrade and downgrade multiple times?
Yes! You can upgrade anytime (immediate, prorated) and downgrade anytime (takes effect next month). There are no limits or penalties for changing plans.
What happens to my workers when I downgrade?
What happens to my workers when I downgrade?
Workers exceeding your new plan limit go on holidays automatically. You’ll need to manually choose which workers to keep active within your new limit.
Do limits reset when I upgrade mid-month?
Do limits reset when I upgrade mid-month?
Yes! When you upgrade, all limits immediately increase to your new plan’s capacity. You don’t have to wait until the next billing cycle.
Can I pause my subscription instead of canceling?
Can I pause my subscription instead of canceling?
Not currently. You can cancel and resubscribe later, but your data is only retained for 30 days after cancellation.
Will I lose my workers' memory if I cancel?
Will I lose my workers' memory if I cancel?
Workers’ configurations and memories are retained for 30 days after cancellation. Resubscribe within that window to restore everything.
How do I access my invoices?
How do I access my invoices?
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, open the Billing tab, and click Manage Billing & Payment. You’ll find all your past invoices there, available to view and download as PDFs.
How do I add a tax ID or company name to my invoices?
How do I add a tax ID or company name to my invoices?
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, open the Billing tab, and click Update Payment Method. You can enter your company name, tax ID (NIF, VAT, etc.), and billing address there. Changes apply automatically to all future invoices.
How do I cancel my subscription?
How do I cancel my subscription?
Click your profile avatar in the bottom-left corner of the sidebar, select Settings, open the Billing tab, and click Manage Billing & Payment to open the Stripe billing portal. From there, you can cancel your subscription directly. Your access continues until the end of your current billing period.
Need Help?
Contact Support
Questions about billing or plan changes? Reach out to our team.
View Usage Limits
Learn more about what each plan limit means