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Overview

Your Spinnable subscription is flexible—upgrade immediately when you need more capacity, or downgrade/cancel at any time with no penalties.

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Upgrading Your Plan

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When to Upgrade

Consider upgrading when you:
  • Consistently reach 80%+ of any plan limit
  • Need more active workers for growing operations
  • Require higher external message capacity
  • Hit token usage caps before month-end
You can upgrade anytime, even mid-month. You’ll only pay the prorated difference for the remaining days.

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How to Upgrade

1

Visit the Pricing Page

While logged in, go to app.spinnable.ai/pricing
2

Select Your New Plan

Click “Get started” on the plan you want to upgrade to
3

Confirm Prorated Payment

You’ll see the prorated amount for the remaining days in your current billing cycle
4

Upgrade Takes Effect Immediately

Your new limits are active right away—workers can immediately use the increased capacity

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Prorated Billing Example

Scenario: You’re on Basic (50/month)andupgradetoStandard(50/month) and upgrade to Standard (149/month) on day 15 of your 30-day billing cycle. You pay:
  • Credit for unused Basic days: -25(15days×25 (15 days × 50/30)
  • Charge for Standard days: +74.50(15days×74.50 (15 days × 149/30)
  • Total due now: $49.50
Your next full month bills at $149.

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Downgrading Your Plan

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How Downgrades Work

Downgrades take effect at the start of your next billing cycle, not immediately.
This gives you time to:
  • Adjust your worker configuration
  • Put extra workers on holidays if needed
  • Complete any tasks that require current plan limits

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How to Downgrade

1

Visit the Pricing Page

While logged in, go to app.spinnable.ai/pricing
2

Select Lower Plan

Click “Get started” on the plan you want to downgrade to
3

Confirm Next-Month Start

You’ll see confirmation that the change takes effect on your next billing date
4

Prepare for New Limits

Continue using your current plan limits until the billing cycle ends

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What Happens When Downgrade Takes Effect

Example: Standard (5 workers) → Basic (2 workers) On your next billing date:
  1. If you have more than 2 active workers, the system will put workers on holidays to match your new limit
  2. You’ll need to manually choose which workers to keep active
  3. All other limits (external messages, tokens, recurring tasks) reset to the new plan’s caps
Before downgrading, review which workers are most critical and ensure they’ll fit within your new plan limits.

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Canceling Your Subscription

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How Cancellation Works

When you cancel:
  • Your subscription remains active until the end of your current billing period
  • You won’t be charged for the next month
  • Your workers remain fully functional until the subscription ends
There are no cancellation fees or penalties. Cancel anytime.

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How to Cancel

1

Access Subscription Settings

Go to Settings > Billing in your account
2

Select Cancel Subscription

Click the cancel option
3

Confirm Cancellation

Confirm you want to cancel—your access continues until the end of the current billing period
4

Receive Confirmation

You’ll receive an email confirming your cancellation and the date your subscription ends

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What Happens After Cancellation

On your final subscription date:
  • Your workers become inactive
  • You lose access to the Spinnable platform
  • Your data is retained for 30 days in case you want to reactivate
After 30 days, your worker configurations, memories, and conversation history may be permanently deleted.

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Monitoring Your Usage

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Where to Check Usage

Access your usage dashboard at Settings > Usage in your account.

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What You’ll See

  • Current active workers vs. your plan limit
  • List of active workers and workers on holidays
  • Quick toggle between Working and On Holidays
  • Messages sent this billing cycle
  • Percentage of monthly limit used
  • Days remaining until reset
  • Total tokens consumed this month
  • Percentage of token cap used
  • Estimated days until limit based on current usage rate
  • Active recurring tasks vs. plan limit
  • List of all scheduled recurring tasks
  • Option to delete tasks to free capacity

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Usage Notifications

Your workers will proactively notify you when:
  • You reach 80% of any limit
  • You hit 100% of a limit
  • You need to take action (like putting workers on holidays)
Check your usage dashboard weekly to stay ahead of limits and avoid disruptions.

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Billing & Payments

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Billing Cycle

  • Billing frequency: Monthly only (annual plans not currently available)
  • Billing date: The same day each month when you first subscribed
  • Payment method: Credit/debit card

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Updating Payment Information

1

Go to Billing Settings

Access Settings > Billing in your account
2

Update Payment Method

Click to add or update your credit card information
3

Save Changes

Your new payment method will be used for the next billing cycle

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Accessing Your Invoices

All your past invoices are available in the same place you manage your payment method.
1

Go to Billing Settings

Navigate to Settings > Billing in your account
2

Open Manage Billing & Payment

Click Manage Billing & Payment to open the billing portal
3

View and Download Invoices

You’ll find a complete list of all your past invoices. Click any invoice to view or download it as a PDF.
Need a tax ID or company name on your invoices? See Updating Fiscal Information on Invoices below.

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Updating Fiscal Information on Invoices

Need to add your company’s tax ID (such as a NIF or VAT number), company name, or billing address to your invoices? You can update this directly from your billing settings.
1

Go to Billing Settings

Navigate to Profile > Settings > Billing
2

Click Update Payment Method

Open the payment method section—fiscal details are managed here alongside your payment information
3

Enter Your Fiscal Information

Fill in your company name, tax ID (NIF, VAT number, etc.), and billing address
4

Save Changes

Your updated fiscal information will automatically appear on all future invoices
Changes to fiscal information only apply to future invoices. Previously issued invoices are not updated retroactively.

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Failed Payments

If a payment fails:
  1. You’ll receive an email notification
  2. We’ll retry the payment within 3-5 days
  3. If payment continues to fail, your account may be suspended
  4. Update your payment method to restore service

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Refund Policy

Spinnable operates on a monthly subscription with no refunds for partial months.
However:
  • You can cancel anytime and won’t be charged next month
  • Upgrades are prorated—you only pay for what you use
  • No cancellation fees or penalties
If you experience technical issues or have concerns, contact support at support contact page.

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Common Questions

Yes! You can upgrade anytime (immediate, prorated) and downgrade anytime (takes effect next month). There are no limits or penalties for changing plans.
Workers exceeding your new plan limit go on holidays automatically. You’ll need to manually choose which workers to keep active within your new limit.
Yes! When you upgrade, all limits immediately increase to your new plan’s capacity. You don’t have to wait until the next billing cycle.
Not currently. You can cancel and resubscribe later, but your data is only retained for 30 days after cancellation.
Workers’ configurations and memories are retained for 30 days after cancellation. Resubscribe within that window to restore everything.
Go to Settings > Billing and click Manage Billing & Payment. You’ll find all your past invoices there, available to view and download as PDFs.
Go to Profile > Settings > Billing and click Update Payment Method. You can enter your company name, tax ID (NIF, VAT, etc.), and billing address there. Changes apply automatically to all future invoices.

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Need Help?

Contact Support

Questions about billing or plan changes? Reach out to our team.

View Usage Limits

Learn more about what each plan limit means