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Overview

By default, all your workers share a single Spinnable WhatsApp number, and you switch between them using commands like /firstname or /WorkerID. With a custom WhatsApp number, you can give a worker their own dedicated phone number. Anyone who messages that number talks directly to the worker — no commands needed, no switching. It’s like giving your worker their own phone.
This is optional. The default Spinnable WhatsApp number works great for most setups. A custom number is ideal when you want a worker to have a distinct WhatsApp presence — for example, a customer support worker with their own number that clients can save.

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Before You Start

Use a secondary phone number — never your primary one.When you link a WhatsApp number to a worker, the worker takes over that number completely:
  • The worker’s name and profile picture will replace yours on that WhatsApp account
  • All incoming messages to that number will be handled by the worker, not you
  • The number becomes the worker’s identity on WhatsApp
This cannot be your personal WhatsApp — you would lose access to your own conversations.

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Step 1: Get a Phone Number

You need a phone number that:
  • ✅ Can receive SMS text messages or phone calls (for WhatsApp verification)
  • ✅ Is not already registered as your primary WhatsApp account
  • ✅ Works with WhatsApp (most numbers do)
Here are some common options:
Pick up a prepaid SIM card from any carrier. It doesn’t need a paid plan — it just needs to be able to receive a text or call for the one-time WhatsApp verification.
Services that provide virtual phone numbers work well, as long as the number can receive SMS or voice calls for verification. There are many providers available online — just make sure the number supports WhatsApp verification.

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Step 2: Set Up WhatsApp on the Number

Before linking to your worker, you need to register this number on WhatsApp on your phone.
Already using WhatsApp on your main number? You don’t need to uninstall it. Download WhatsApp Business — it’s a separate app that lets you log into a second WhatsApp account on the same phone.If you’re already using both WhatsApp and WhatsApp Business, you’ll need a second device or to temporarily free up one of the apps.
Once you have WhatsApp running on the new number, you’re ready to link it.
1

Navigate to your worker's Details

Open the worker you want to connect, and go to the Details section.
2

Click 'Link a custom WhatsApp number'

You’ll see the option to link a WhatsApp number. Click it to start the process.
3

Confirm the safety acknowledgment

You’ll be reminded that the worker will take over this WhatsApp account. Confirm that this is not your personal WhatsApp account to proceed.
4

Scan the QR code

A QR code will appear on screen. On your phone:
  1. Open WhatsApp on the new number
  2. Go to Settings → Linked Devices (iPhone) or Menu ⋮ → Linked Devices (Android)
  3. Tap Link a Device
  4. Point your phone’s camera at the QR code
5

Done!

Once scanned, the worker is connected. You’ll see a confirmation with the linked phone number.Within a few seconds, the worker will automatically update the WhatsApp account’s display name and profile picture to match their own.

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What Happens After Linking

Once linked, the custom number works as the worker’s own WhatsApp identity:
  • Direct messaging — Anyone who messages the number talks directly to this worker. No /select commands needed.
  • Profile takeover — The WhatsApp account’s name and profile picture are updated to match the worker.
  • Priority contact — The custom number appears as the worker’s primary WhatsApp contact in the Spinnable interface, taking priority over the shared Spinnable number.

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Keeping the Connection Active

Keep WhatsApp open on your phone to maintain the connection.Your worker’s WhatsApp access is linked to the WhatsApp app on your device. If the app stays disconnected for too long, Meta may automatically unlink it — which means your worker would lose WhatsApp access until you reconnect.
To avoid interruptions:
  • Using WhatsApp Business for this? Keep the app installed — you can disable notifications so it doesn’t bother you, but don’t uninstall it.
  • Using a secondary phone? Keep it powered on and connected to the internet.
If the connection does get dropped, don’t worry — you can always re-link the number by scanning the QR code again from Worker → Details. But keeping the app active avoids the hassle.

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Unlinking a Number

If you need to disconnect the WhatsApp number from your worker:
  1. Go to Worker → Details
  2. Click Unlink next to the connected WhatsApp number
  3. Confirm the disconnection
The worker will no longer have access to that WhatsApp account, and the number will be free to use elsewhere.

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Next Steps

Communication Channels

Learn about all the ways to communicate with your workers

Security Best Practices

Best practices for managing worker communications