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Talk to your workers by voice for real-time, hands-free collaboration. Voice calls are available for any worker—just click the Call button on their page to start talking.
Beta Feature: Voice calls are currently in beta. Workers can access tools and get work done during calls, but they’re slightly less reliable than when working through text.

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How It Works

Starting a voice call is simple:
  1. Open any worker’s page
  2. Click the Call button
  3. Start talking—your worker listens and responds by voice
Cancelling while connecting: If a call takes longer than expected to connect or was started by mistake, you can hang up or cancel directly while the connection is still establishing to prevent stuck call states.
During calls, workers can:
  • Access all their connected tools
  • Execute tasks in real-time
  • Remember the conversation context
  • Take actions based on your voice instructions

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Live Video Meetings

Workers can participate with two-way audio in supported Zoom and Google Meet meetings. Invite your worker to the meeting and provide the meeting link so they can join as a live participant to speak and take part. For a worker joining as a note taker to listen, keep the transcript, and prepare follow-ups and action items (including in Microsoft Teams meetings), see Workers in Your Meetings.

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Call Controls & Status Indicators

Manage your live voice sessions using the call control bar:
  • Microphone Mute Control: Mute and unmute your microphone at any time using the call control toggle. Muting pauses audio input at the source so side conversations won’t trigger unwanted worker turns, while clear status indicators keep you informed of your current microphone state.
  • Voice Call Readiness & Turn Status: Call controls accurately report active turn status (showing when your worker is listening or actively responding) instead of remaining on “Ringing…”, and a pre-call notice explains brief setup delays before a worker’s initial call.
  • Spoken tool announcements: During a call, the worker announces tool use aloud before taking the action. Each session has a call identifier in its history, which can help you identify a specific call when contacting support.
  • Privacy information: Open the privacy notice on the call card to review how third-party audio processing works before calling.

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When to Use Voice

Voice calls work best for:
  • Complex discussions that benefit from back-and-forth dialogue
  • Hands-free work when you’re multitasking or away from keyboard
  • Brainstorming sessions where you need to think out loud
  • Quick questions that don’t require written records
For detailed instructions, documentation, or when precision matters most, text-based channels (chat, email, WhatsApp) may be more reliable.

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Best Practices

For detailed or critical work, use text channels first. Voice is great for follow-up questions and clarifications.
Voice recognition works best with clear speech. Pause between thoughts to help your worker process what you’re saying.
Since voice is in beta, confirm critical information in writing after the call.