Understanding Usage Limits

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Overview

Each Spinnable plan includes specific usage limits. This guide explains what each limit means in practical terms and what happens when you reach them.

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Active Workers

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What It Means

Working workers can respond to messages, perform tasks, and execute their responsibilities. Workers on holidays are essentially paused—they won’t respond to emails, messages, or perform any tasks. Your plan determines how many workers can be active at the same time:

• Basic: 2 active workers
• Standard: 5 active workers
• Premium: Unlimited active workers

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How It Works

You can hire as many workers as you want on any plan, but only a limited number can be active based on your subscription. Example scenario (Standard plan):

1. You hire 7 workers for different roles
2. Only 5 can be active at once
3. The other 2 remain inactive until you activate them
4. To activate an inactive worker, you must first deactivate one of your active workers

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Managing Active Status

To put a worker on holidays or set them to working:

1. Go to the worker’s settings page
2. Look for the activation toggle
3. Toggle between Working and On Holidays

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External Messages

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What Counts as an External Recipient?

An external message is any message sent by your worker to someone who is not your manager account — in other words, anyone other than you. What “external” means in practice:

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Manager-to-Worker vs. Messages to People and Workers

It helps to think in two categories:

• Manager ↔ Worker communication — You directing or chatting with your worker, via the Spinnable interface, your worker’s @spinnable.app email address, or WhatsApp using your configured number. These never count as external messages.
• Worker → People/external workers — Your worker reaching out to anyone else, whether via email, WhatsApp, or other channels. These always count as external messages.

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How To/CC/BCC Is Metered

External messages are counted per recipient address, not per send action. Each address in To, CC, and BCC is counted separately. Example — a single email with multiple recipients: Your Sales Assistant sends one email:

• To: prospect@company.com
• CC: manager@company.com
• BCC: crm-logger@yourtool.com

That single send counts as 3 external messages — one for each recipient address. Two concrete examples:

Example 1: Sales outreach campaign

Your Sales Assistant emails 5 prospects individually (one email each, no CC or BCC).

• 5 emails × 1 recipient each = 5 external messages
• Each prospect replies and your worker responds once per reply = 5 more external messages
• You and your worker exchange 20 planning emails on the Spinnable interface = 0 external messages
• Total: 10 external messages

Example 2: Weekly team update email

Your Executive Assistant sends one weekly summary email:

• To: 3 team members
• CC: 1 external partner
• BCC: 1 archive address

That single send = 5 external messages (one per address across To + CC + BCC).Over a month (4 sends): 20 external messages used just for this one recurring task.

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Monthly Limits

• Basic: 30 external messages/month
• Standard: 150 external messages/month
• Premium: 400 external messages/month

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What Happens at the Limit

When you reach your external message limit:

1. Your worker will inform you they can’t send more external messages
2. They can still communicate with you (the manager) normally
3. External messaging resumes on your next billing cycle or when you upgrade

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Token Usage & Capacity

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What It Means

AI Capacity is the monthly allowance of resource allocation for your workers to process information, execute tasks, analyze documents, and collaborate across channels.

• Basic: Positioned for getting started with AI workers
• Standard: More than 3× the AI capacity of Basic, ideal for growing operations
• Premium: More than 8× the AI capacity of Basic, built for scale

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Monitoring Usage

Check your current token and capacity usage at Settings > Usage in your account interface.

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Can I Buy Extra Tokens Mid-Month?

Ad-hoc token top-ups are not available. There is no way to purchase additional tokens on top of your current plan without changing your plan tier. If you hit your token cap before the end of the month, your options are:

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Recurring Tasks

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What It Means

Recurring tasks are automated workflows scheduled to run repeatedly (daily, weekly, monthly, etc.).

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Monthly Limits

• Basic: 2 recurring tasks
• Standard: 5 recurring tasks
• Premium: 50 recurring tasks

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What Happens at the Limit

When you try to schedule more recurring tasks than your plan allows:

1. Your worker will inform you they can’t schedule additional recurring tasks
2. Your existing recurring tasks continue to run normally
3. You can delete an existing recurring task to make room for a new one
4. Or upgrade your plan for more capacity

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What Happens When You Hit a Limit?

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General Behavior

When you reach any plan limit:

1. Your worker notifies you - They’ll explain which limit was reached and suggest solutions
2. That specific capability pauses - Only the limited feature is affected, not your entire account
3. Other features continue working - Your workers remain functional for other tasks

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Your Options

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Planning Your Usage

1. Monitor regularly - Check Settings > Usage weekly
2. Plan seasonal spikes - Upgrade temporarily during busy periods
3. Specialize workers - Focused workers often use tokens more efficiently
4. Review recurring tasks - Audit scheduled tasks monthly
5. Watch multi-recipient emails - Each To/CC/BCC address counts separately toward external message quota

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Next Steps