Understanding Usage Limits

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Overview

Each Spinnable plan includes specific usage limits. This guide explains what each limit means in practical terms and what happens when you reach them.

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Active Workers

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What It Means

Working workers can respond to messages, perform tasks, and execute their responsibilities. Workers on holidays are essentially paused—they won’t respond to emails, messages, or perform any tasks. Your plan determines how many workers can be active at the same time:

• Basic: 2 active workers
• Standard: 5 active workers
• Premium: Unlimited active workers

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How It Works

You can hire as many workers as you want on any plan, but only a limited number can be active based on your subscription. Example scenario (Standard plan):

1. You hire 7 workers for different roles
2. Only 5 can be active at once
3. The other 2 remain inactive until you activate them
4. To activate an inactive worker, you must first deactivate one of your active workers

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Managing Active Status

To put a worker on holidays or set them to working:

1. Go to the worker’s settings page
2. Look for the activation toggle
3. Toggle between Working and On Holidays

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External Messages

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What It Means

An external message is any message sent by your worker to someone OTHER than you (the manager). Counts as external:

• Worker emails a client ✅
• Worker sends WhatsApp to a prospect ✅
• Worker messages a vendor ✅
• Worker posts in a Slack channel to your team ✅

Doesn’t count as external:

• You email your worker ❌
• Worker replies to your email ❌
• You message your worker on WhatsApp ❌

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How It’s Counted

External messages are counted per message sent, not per conversation thread. Example:

• Your Sales Assistant emails 5 prospects = 5 external messages
• Each prospect replies and your worker responds = 5 more external messages (10 total)
• You and your worker exchange 20 emails planning the outreach = 0 external messages

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Monthly Limits

• Basic: 30 external messages/month
• Standard: 150 external messages/month
• Premium: 400 external messages/month

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What Happens at the Limit

When you reach your external message limit:

1. Your worker will inform you they can’t send more external messages
2. They can still communicate with you (the manager) normally
3. External messaging resumes on your next billing cycle or when you upgrade

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Token Usage

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What It Means

Tokens are units that measure AI processing. Every interaction with your workers consumes tokens—reading messages, generating responses, analyzing documents, etc. Your plan includes a monthly token cap:

• Basic: 0.7M tokens/month
• Standard: 2.25M tokens/month
• Premium: 6M tokens/month

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How Much Do Tokens Cost?

Token usage varies based on:

• Message length: Longer conversations use more tokens
• Task complexity: Simple tasks use fewer tokens than complex research
• Attached files: Analyzing documents or images increases usage
• Tool usage: Accessing integrations requires token processing

Typical usage examples:

• Short email exchange: ~500-1,000 tokens
• Detailed research request: ~5,000-10,000 tokens
• Document analysis: ~2,000-20,000 tokens (depending on length)

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Monitoring Usage

Check your current token usage at Settings > Usage in your account. You’ll see:

• Total tokens used this billing cycle
• Percentage of your monthly cap
• Days remaining until reset

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What Happens at the Limit

This is a hard limit to ensure predictable costs. If you’re consistently approaching this limit, consider upgrading to a plan with a higher token cap.

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Recurring Tasks

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What It Means

Recurring tasks are automated workflows scheduled to run repeatedly (daily, weekly, monthly, etc.). These are tasks created using the scheduling feature. Examples of recurring tasks:

• Daily morning brief from your Executive Assistant
• Weekly sales report compilation
• Monthly invoice reminders to clients
• Bi-weekly social media content posting

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Monthly Limits

• Basic: 2 recurring tasks
• Standard: 5 recurring tasks
• Premium: 50 recurring tasks

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What Happens at the Limit

When you try to schedule more recurring tasks than your plan allows:

1. Your worker will inform you they can’t schedule additional recurring tasks
2. Your existing recurring tasks continue to run normally
3. You can delete an existing recurring task to make room for a new one
4. Or upgrade your plan for more capacity

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What Happens When You Hit a Limit?

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General Behavior

When you reach any plan limit:

1. Your worker notifies you - They’ll explain which limit was reached and suggest solutions
2. That specific capability pauses - Only the limited feature is affected, not your entire account
3. Other features continue working - Your workers remain functional for other tasks

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Your Options

When you hit a limit, you can:

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Planning Your Usage

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Right-Sizing Your Plan

Signs you might need to upgrade:

• Consistently hitting 80%+ of any limit
• Regularly receiving limit notifications from workers
• Having to manually manage active/inactive workers frequently
• Delaying important tasks until limits reset

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Usage Best Practices

1. Monitor regularly - Check Settings > Usage weekly to spot trends
2. Plan seasonal spikes - Upgrade temporarily during busy periods
3. Specialize workers - Focused workers often use tokens more efficiently
4. Review recurring tasks - Audit scheduled tasks monthly and remove unused ones

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Next Steps