Understanding Usage Limits

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Overview

Each Spinnable plan includes specific usage limits. This guide explains what each limit means in practical terms and what happens when you reach them.

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Active Workers

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What It Means

Working workers can respond to messages, perform tasks, and execute their responsibilities. Workers on holidays are essentially paused—they won’t respond to emails, messages, or perform any tasks. Your plan determines how many workers can be active at the same time:

• Basic: 2 active workers
• Standard: 5 active workers
• Premium: Unlimited active workers

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How It Works

You can hire as many workers as you want on any plan, but only a limited number can be active based on your subscription. Example scenario (Standard plan):

1. You hire 7 workers for different roles
2. Only 5 can be active at once
3. The other 2 remain inactive until you activate them
4. To activate an inactive worker, you must first deactivate one of your active workers

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Managing Active Status

To put a worker on holidays or set them to working:

1. Go to the worker’s settings page
2. Look for the activation toggle
3. Toggle between Working and On Holidays

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External Messages

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What It Means

An external message is any message sent by your worker to someone OTHER than you (the manager). Counts as external:

• Worker emails a client ✅
• Worker sends WhatsApp to a prospect ✅
• Worker messages a vendor ✅

Doesn’t count as external:

• You email your worker ❌
• Worker replies to your email ❌
• You message your worker on WhatsApp ❌
• Worker messages in Slack ❌

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How It’s Counted

External messages are counted per message sent, not per conversation thread. Example:

• Your Sales Assistant emails 5 prospects = 5 external messages
• Each prospect replies and your worker responds = 5 more external messages (10 total)
• You and your worker exchange 20 emails planning the outreach = 0 external messages

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Monthly Limits

• Basic: 30 external messages/month
• Standard: 150 external messages/month
• Premium: 400 external messages/month

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What Happens at the Limit

When you reach your external message limit:

1. Your worker will inform you they can’t send more external messages
2. They can still communicate with you (the manager) normally
3. External messaging resumes on your next billing cycle or when you upgrade

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AI Capacity

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What It Means

AI Capacity is the monthly allowance of resource allocation for your workers to process information, execute tasks, analyze documents, and collaborate across channels. Instead of simple message counts, your subscription provides a pool of AI Capacity. This capacity is designed to scale with your team’s needs.

• Basic: Positioned for getting started with AI workers
• Standard: More than 3× the AI capacity of Basic, ideal for growing operations
• Premium: More than 8× the AI capacity of Basic, built for scale

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How Capacity Is Utilized

AI Capacity consumption is dynamic and depends entirely on the nature of the work your workers perform. Capacity usage varies based on:

• Task Complexity: Standard administrative tasks use less capacity than multi-step strategic workflows.
• Message and Document Length: Scanning and analyzing large files or processing extensive message threads requires more operational capacity.
• Web Research & Tools: Performing automated web browsing or utilizing complex, multi-system tool integrations utilizes additional capacity.

Because capacity adapts dynamically to your tasks, there is no fixed number of individual messages or tasks. This ensures you can run complex, heavy workflows when needed, while simpler everyday tasks remain highly efficient.

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Monitoring Usage

You can monitor your real-time capacity consumption at Settings → Usage in your account interface. The usage dashboard displays:

• Total capacity consumed in the current billing cycle
• Percentage of your monthly capacity utilized
• Estimated time remaining until your monthly reset

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What Happens at the Limit

This is a hard limit to ensure predictable and controlled costs. If you are consistently approaching your monthly capacity limit, consider upgrading your plan to increase your available AI Capacity.

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Recurring Tasks

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What It Means

Recurring tasks are automated workflows scheduled to run repeatedly (daily, weekly, monthly, etc.). These are tasks created using the scheduling feature. Examples of recurring tasks:

• Daily morning brief from your Executive Assistant
• Weekly sales report compilation
• Monthly invoice reminders to clients
• Bi-weekly social media content posting

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Monthly Limits

• Basic: 2 recurring tasks
• Standard: 5 recurring tasks
• Premium: 50 recurring tasks

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What Happens at the Limit

When you try to schedule more recurring tasks than your plan allows:

1. Your worker will inform you they can’t schedule additional recurring tasks
2. Your existing recurring tasks continue to run normally
3. You can delete an existing recurring task to make room for a new one
4. Or upgrade your plan for more capacity

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What Happens When You Hit a Limit?

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General Behavior

When you reach any plan limit:

1. Your worker notifies you - They’ll explain which limit was reached and suggest solutions
2. That specific capability pauses - Only the limited feature is affected, not your entire account
3. Other features continue working - Your workers remain functional for other tasks

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Your Options

When you hit a limit, you can:

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Planning Your Usage

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Right-Sizing Your Plan

Signs you might need to upgrade:

• Consistently hitting 80%+ of any limit
• Regularly receiving limit notifications from workers
• Having to manually manage active/inactive workers frequently
• Delaying important tasks until limits reset

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Usage Best Practices

1. Monitor regularly - Check Settings > Usage weekly to spot trends
2. Plan seasonal spikes - Upgrade temporarily during busy periods
3. Specialize workers - Focused workers often utilize AI capacity more efficiently
4. Review recurring tasks - Audit scheduled tasks monthly and remove unused ones

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Next Steps