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Your workspace has three limits, shared by all its members and workers. You can see all of them under Settings > Workspace > Billing. Owners and Admins on a Work Credits plan can also open Settings > Workspace > Usage to compare credit use by date, worker, member, and conversation, check the current-period projection, and export the breakdown to CSV. For prices and plan sizes, see Plans & Pricing.

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When credits run low

Your workers use your monthly credits first. Top-up credits are used only after those run out. See Buy a top-up.

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Credit limits for workers and members

Owners and Admins can cap the credits a single worker, or all of one member’s workers, can use in each billing period. Open Settings > Workspace > Usage limits, select the Limit options menu on a row, and choose Set limit (or Change limit). When a limit is reached, the worker (or all of that member’s workers) stops working until the next billing period starts. Owners and Admins, and the worker’s manager or the member whose limit was reached, get an email. Choose Remove limit, or raise it with Change limit, and the worker can continue.

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What counts as an external communication

Counts: each outside recipient of an email sent from the worker’s @getspinnable.ai address, whether in To, CC or BCC. WhatsApp messages to outside contacts count too, including groups with an outside participant. Doesn’t count: the worker’s manager and co-managers, people who share a team with the worker, other workers in your workspace, Slack messages, and anything sent from your own email or connected tools. A company email domain alone doesn’t make someone exempt. See Teams to set up team access.

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Example: one email

Messages sent from your own channels have no limit. On Business, give your worker a custom email, or let it send through your connected email tools.
For billing changes, invoices and cancellation, see Managing Your Subscription.