Freshdesk
Categorizes tickets, suggests knowledge-base articles, automates satisfaction surveys.What Your Workers Can Do
Workers can manage your Freshdesk helpdesk by creating tickets, categorizing issues, updating statuses, and organizing customer support workflows. Popular use cases:- Create and categorize support tickets
- Update ticket status and priority
- Assign tickets to agents
- Search and filter tickets
- Track resolution metrics
- Suggest knowledge base articles
Authentication
Type: OAuth 2.0 Sign in with your Freshdesk account—Spinnable receives a secure access token.Supported Actions
| Action | What it does | Notes |
|---|---|---|
create_ticket | Create new tickets | |
update_ticket | Update ticket details | Idempotent |
view_ticket | Get ticket information | Read-only |
list_all_tickets | Get all tickets with filters | Read-only |
get_tickets | Search tickets | Read-only |