Freshdesk

Categorizes tickets, suggests knowledge-base articles, automates satisfaction surveys.

What Your Workers Can Do

Workers can manage your Freshdesk helpdesk by creating tickets, categorizing issues, updating statuses, and organizing customer support workflows. Popular use cases:

Create and categorize support tickets
Update ticket status and priority
Assign tickets to agents
Search and filter tickets
Track resolution metrics
Suggest knowledge base articles

Authentication

Type: OAuth 2.0 Sign in with your Freshdesk account—Spinnable receives a secure access token.

Supported Actions

Action	What it does	Notes
`create_ticket`	Create new tickets
`update_ticket`	Update ticket details	Idempotent
`view_ticket`	Get ticket information	Read-only
`list_all_tickets`	Get all tickets with filters	Read-only
`get_tickets`	Search tickets	Read-only

Example Workflows

Auto-categorize tickets

"When new tickets are created, automatically categorize them as 'Technical', 'Billing', or 'General' based on keywords in the description"

Ticket triage

"Every morning, show me all new tickets from the last 24 hours sorted by priority. Flag any that mention 'urgent' or 'critical'"

Knowledge base suggestions

"For each new ticket about password resets, reply with a link to our password reset guide from the knowledge base"

Zendesk - Alternative support platform
Intercom - Customer messaging
Gmail - Support email integration

Shopify Guesty

​Freshdesk

​What Your Workers Can Do

​Authentication

​Supported Actions

​Example Workflows

​Related Tools

Freshdesk

What Your Workers Can Do

Authentication

Supported Actions

Example Workflows

Related Tools