Zendesk
Creates and assigns tickets, drafts replies, escalates SLAs, compiles CSAT insights.
What Your Workers Can Do
Workers can manage your Zendesk support tickets by creating new tickets, updating existing ones, organizing support workflows, and tracking customer satisfaction.
Popular use cases:
- Create support tickets from emails or forms
- Update ticket status and priority
- Assign tickets to team members
- Track ticket resolution times
- Monitor customer satisfaction
- Generate support reports
Authentication
Type: OAuth 2.0
Sign in with your Zendesk account—Spinnable receives a secure access token.
Supported Actions
| Action | What it does | Notes |
|---|
create_ticket | Create new support tickets | |
get_ticket | Retrieve ticket details | Read-only |
update_organization | Update customer organizations | |
delete_ticket | Delete tickets | ⚠️ Destructive |
get_all_organizations | List all organizations | Read-only |
Destructive action available: Deleting tickets is permanent.
Example Workflows
Create ticket from email
"When customers email [email protected], create a Zendesk ticket with their message and tag it based on the subject (billing, technical, or general)"
"Every hour, check for tickets marked 'High Priority' that are approaching their SLA deadline and notify me"
"Generate a weekly report: How many tickets were resolved, average resolution time, and customer satisfaction scores"
- Freshdesk - Alternative support platform
- Gmail - Monitor support emails
- Slack - Support team notifications
