Workers can manage your Zendesk support tickets by creating new tickets, updating existing ones, organizing support workflows, and tracking customer satisfaction.Popular use cases:
"When customers email support@company.com, create a Zendesk ticket with their message and tag it based on the subject (billing, technical, or general)"
SLA monitoring
"Every hour, check for tickets marked 'High Priority' that are approaching their SLA deadline and notify me"
Customer satisfaction report
"Generate a weekly report: How many tickets were resolved, average resolution time, and customer satisfaction scores"
